Last Updated: March 1, 2026
1. Introduction
SarandaCar ("we," "us," or "our") operates the website sarandacar.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our car rental aggregation services in Saranda, Albania. By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information when you use our car rental booking service:
- Personal Identification Information: Full name, email address, phone number, date of birth, and nationality provided during the booking process.
- Driver Information: Driver's license number, license expiration date, and country of issue required for car rental agreements.
- Payment Information: Debit card details or payment method information processed securely through our payment partners. We do not store full card numbers on our servers.
- Booking Details: Pickup and return locations, rental dates, vehicle preferences, and additional options selected (insurance, child seat, GPS, etc.).
- Technical Data: IP address, browser type and version, device information, operating system, referring URLs, page views, and browsing behavior on our website.
- Cookies and Tracking Data: We use cookies and similar tracking technologies to enhance your browsing experience and analyze site usage.
3. How We Use Your Information
We use the collected information for the following purposes:
- To process and manage your car rental bookings in Saranda
- To communicate booking confirmations, vouchers, and rental instructions via email
- To connect you with the appropriate rental company for vehicle pickup and return
- To provide customer support and respond to your inquiries
- To improve our website, services, and user experience
- To analyze website traffic and usage patterns for optimization
- To send promotional offers and newsletters (only with your explicit consent)
- To comply with legal obligations and prevent fraudulent activity
4. Information Sharing and Disclosure
We may share your personal information with the following third parties:
- Car Rental Companies: We share your booking details and driver information with the selected rental company to fulfill your car rental reservation.
- Payment Processors: Your payment information is securely transmitted to authorized payment processors to complete transactions.
- Analytics Providers: We use services such as Yandex.Metrika to analyze website traffic. These services may collect anonymized data about your browsing behavior.
- Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights and safety of SarandaCar and its users.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure server infrastructure, and restricted access to personal information. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies Policy
Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device. We use the following types of cookies:
- Essential Cookies: Required for the basic functionality of the website and booking process.
- Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve content and user experience.
- Functional Cookies: Remember your preferences and settings for a personalized experience.
You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking data is typically retained for up to 3 years after the rental period for record-keeping and dispute resolution purposes.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right of Rectification: Request correction of inaccurate or incomplete personal data.
- Right of Erasure: Request deletion of your personal data, subject to legal obligations.
- Right to Restrict Processing: Request that we limit the processing of your personal data.
- Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
- Right to Withdraw Consent: Withdraw consent for data processing where consent was the basis for processing.
To exercise any of these rights, please contact us at [email protected].
9. Third-Party Links
Our website may contain links to third-party websites, including car rental company websites and partner services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including Albania and other European countries where our partner rental companies and service providers operate. We ensure that appropriate safeguards are in place for any international transfers of personal data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically for any changes.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Company: SarandaCar
- Email: [email protected]
- Website: sarandacar.com
- Location: Saranda, Albania